BEACON TECHNOLOGIES' nTouchSM APPROACH
The Beacon nTouch customer satisfaction monitoring system is designed to help you gain insight into your customers?opinions. The nTouch approach is unique - a permission-based contact method that combine's customer-friendly communication platforms, information processing and research technologies, packaged to meet the satisfaction measurement needs of the most demanding client. It is an end-to-end solution allowing the client to apply research results directly to improve service quality without sacrificing legacy system data.
The nTouch system becomes an integral component of the organization's quality improvement and management systems. The approach is designed to be an ongoing system of listening, understanding and responding (implementing change) to improve the organizationís customer service quality. The Beacon approach creates an environment that focuses staff on the most important facets of effective delivery of services. Efficiently gathering performance information and data ensures that service quality and delivery efficiency are improved. The results: significant customer satisfaction improvements . . . and customers that keep coming back.
We asked customers across the US what they wanted in a satisfaction monitoring program. We designed nTouch to deliver the key system features they requested.
Envision . . . a permission-based customer satisfaction monitoring system that delivers:
vision is nTouch ?a fundamentally different paradigm. That makes
the survey process interesting and friendly so that people respond quickly,
and flexible enough that they respond at their convenience. A graphical
reporting style clearly shows how your satisfaction ratings compare with
previous results, and deliver the results within a few weeks of service
delivery. Verbatim comments are delivered within 3 to 5 days of service
so your staff can make service changes promptly. Reports are easy to interpret
by your staff, management and Board members.
the nTouch brochure
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